Sat, Jan 31, 2009 Roy wrote
It is now more than a month ago when I sent you the attached message. By now it has been such a long time ago that for you to acknowledge my message may be embarrassing. So let me take that weight from your shoulders. You can still tell me that you read my message and what you thought about it. Actually, I would love to hear from you.
PS: I will add this communication to my blog today. It seems like a good entry about customer service.
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